Feature Suggestions for Maximizer CRM
More ideas will be selected each month. So please keep voting and help us understand what matters MOST to you!
27 results found
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Improve the global editing feature.
When utilizing the new global search mode to retrieve a case, it displays a list of matching cases. However, there is currently no option to directly edit the case from this window to update details such as phone calls or other interactions. Instead, I have to re-enter the contact's name or associated entry and then navigate back to the case, which can be cumbersome. Streamlining the process to enable direct access to and editing of information associated with the case from the search results would significantly enhance efficiency.
1 vote -
Customer Service Case from an opportunity
Ability to create Customer Service Case from an opportunity. Whereby all notes in the opportunity can be copied through into the C/S Case.
4 votes -
Default search to be the case number
Only thing i would change is the default search setting to Case Number when searching for cases - customer request
3 votes -
Add ‘Priority’ and ‘Case Reason’ to the Outlook plugin when clicking 'Create Case'
Add ‘Priority’ and ‘Case Reason’ to the Outlook plugin when clicking 'Create Case' from the Outlook Plugin.
At the moment its not possible , and the user creates a ticket from an email received, but then needs to go into the portal to change a priority etc20 votes -
Link Case Subject and Status
Please can we have a link between the case subject and status similar to products and services and categories. When a case subject is selected, then only the statuses that are relevant to that type of case should available. Alternatively implementing something like the opportunity processes in customer service would also work, where the user can select a process for a case and work through the steps.
9 votes -
Automated Texting Follow Up Feature
Hi Maximizer,
Is there a way to create an automated texting feature within Maximizer to follow up or remind clients about appointments.
This would be a great feature. Or would this be done using Zappier?
Thanks for the consideration.
http://www.marabellafinance.com
(760) 803-6464
Chris Marabella - Marabella Commercial Finance
3 votes -
Viewing the Calendar when adding an appointment in Customer Service
It is currently possible to add an appointment when a Customer Service case is selected.
However, you can't view the Calendar directly when adding an appointment like this.
This would be useful, for example, when trying to schedule appointments for engineers. Another simple example is just trying to schedule something for your own day - you may want to view the Calendar to see how the day is shaping up in general.
This was a feature of Maximizer previously but was lost in the move to Web Access.
The suggestion is for this feature to be returned.
4 votes -
How To Transfer Ms Office?
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1 vote -
Increase Options for Sending Custome Service Case Notification Emails
I would like to see three options added to the notification email sending process.
1. Allow custom STATUS categories the option of sending a notification email, in addition to the current defaults of assign, resolved and escalate.
2. Any time a customer service case is saved, send notification emails.
3. If a customer service case is untouched for xx days, send a notification email with an additional header along the lines of, "As a reminder this case is currently in queue."3 votes -
Allow the Solution Information field to be selectable in the Column Setup under Basic Fields for Customer Service
Allow the Solution Information field to be selectable in the Column Setup under Basic Fields for Customer Service
3 votes -
Optional Case Emails
This is something a customer questioned me on and it is quite a good suggestion.
Would there be anyway that when creating Cases the automated email that is generated and sent to the customer could be an optional thing? I.e some kind of UDF flag Yes\No style thing?
There are some instances whereby a Case creation email is not required.
Thanks1 vote -
Notes in Customer Service Cases should indicate the CS Case they are related to
Notes printed from Customer Service cases should include the CS Case number field in the printout. Currently when printed, the CS notes and contact notes look the same. In the event you pass the printed note to an admin they may not realize that that the note relates to a CS Case. This results in wasted time.
1 vote -
Add all the required fields when logging a service case via the Outlook tool
Currently, the basic fields of Company, Product / Services, Categories, Subject and Description's available when logging a case via the Outlook app. We have a number of additional fields set as required and currently a user needs to log the case via Outlook and then additionally would have to log in via the web interface to complete the additional fields. The ideal would be to have these fields available when logging the service case so the additional log in to the web app is not required to fill in these fields.
6 votes -
Multicurrency in Customer Service Module
The billing fields are not in any currency even though multi-currency is selected. For companies that have support rates by country, this is very important. This feature request is to enable multicurrency support for the CS module.
5 votes -
When sending emails from customer service save email to customer service documents only
When sending emails from customer service save email to customer service documents only. At the moment it saves in both general documents and customer service documents
1 voteThe behavior has been changed. Now emails are treated as interactions. When the email is sent from a case, it will be saved to the Address Book entry and displayed in Interactions tab in Address Book entry and in Case.
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Customer Service - Last Modified Date
Whenever a note or email is added to a case in Customer Service, the 'Last Modified Date' doesn't change. Please can this change to reflect the last time anything is added to the case? This would allow easier tracking of case handling.
13 votes -
Customer Service Process
Create Customer Service Processes similar to Opportunity Processes in 2017. The ability to create various process for servicing various products/services would be a great feature. Also include the stage time gaps UDFs also to track the progress of the service cases.
16 votes -
Ability to choose the resolution date when resolving a case
Provide the ability to choose the resolution date when resolving a case. Default to current date but make the field editable.
7 votes -
All Cases, My Cases, My CURRENT Cases, why isn't there an ALL CURRENT cases options?
As stated there is an All Cases, My Cases, and My Current Cases options, in Customer Service, but to get All Current Cases, you have to load all Cases and then filter it, which takes extra time. It would be GREAT if there was a one step option like there used to be.
21 votes -
transfer case
Option to move an existing case to a different address record. Perhaps the "duplicate current case" could request the address record you wish the case to be duplicated against.
25 votes
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