Feature Suggestions for Maximizer CRM
More ideas will be selected each month. So please keep voting and help us understand what matters MOST to you!
816 results found
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36 votes
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Patch Updates
The tech I was working with was not able to access a license number for us. I do not understand how a company does not have access to it's own resources. In the end, I had to jump through loops and bounds to obtain the license info...
3 votesThis forum is for product related suggestions. So, I will have to close this idea.
Anyway, I have forwarded the input to our customer service team.
Thanks,
Joseph -
Attach multiple contacts to a custoemr service case
Sometimes you need to attach multiple contacts to a case. This is particularly important if the case is created from an incomming email where muliple people are CCd. At present this would create multiple cases.
33 votes -
Include attachments with email templates
The email templatges are great and save a lot of time. A nice improvement would be the ability to store a template with mutiple attachments. This way if my template is a meeting confirmation then the attachment could be a map of the venue.
This is important for Financial Services clients who cannot rely on their clients to follow links to files and must be able to show the content of correspondence.
67 votes -
Intelligent Links in Address Book and Opportunity Views
Change the functionality of Links within the Views to be specific to the list itself.
For instance when viewing Opportunities if you click on the Company/Individual link, it takes you to the Opportunity view rather than the view of that company or individual. While you can do this via a right click/select, it would be easier and intuitive to directly link to that entity.
Other smart links could be created:
- email address - opens default email client
- phone number - automatically opens a, make call, note
- other fields - would open the Opportunity/Address Book and make that…13 votes -
Allow drag and drop when repositioning Items in a table list
Allow drag and drop when repositioning Items in a table list
14 votes -
I would like to see a link from a phone or VOIP system with the address book from Maximizer. I like to be easily add a note get the addres
I would like to see a link from a phone or VOIP system with the address book from Maximizer. I like to easily add a note get the address entry pulled and see service cases, opportunities…
10 votes -
Inconsistent / confusing search behaviour when searching Address Book fields from Case/Opportunity windows
Maximizer has the options to search/display user defined fields from the address book entry in the case/opportunity windows, but they are not consistent.
If an address book field is added to the column setup in the case/opportunity windows Maximizer always displays the value against the company attached to the case/opportunity. It doesn’t matter if there is a contact associated with the case/opportunity or not.
When doing an All Fields search in either the case/opportunity window Maximizer and selecting address book user defined fields, Maximizer will search fields from the contact if one is attached or company fields if no contact…
43 votes -
Add notes to multiple contacts or companies at once
I would like to be able to add notes to multiple contacts/companies/individuals at once. We occasionally have multiple customers attend the same meeting. It would be great to highlight all of those customers, and add a manual note and be able to input the information from the meeting.
12 votes -
Column Setup for Documents, Notes and so on
Please add the possibility to also setup columns for all windows including Notes, Documents and so on. The standard column setup is sometimes not detailed enough.
44 votes -
Created Date and Modified Dates to be available for Key Field selections
We would like to be able to add Created Date and Modified Date to the Key Fields for Accounts and Opportunities and these are only available to use in the column searches
8 votes -
Can you please add the ability search any opp/addr Notes
We use the notes extensively and an ability to search them would alleviate having to use the Description text field for Notes.
11 votes -
contact / company input, capitalize the first letter of words as in the previous versions
data entry companies / individuals, capitalize the first letter of words as in the previous versions. It is absent in ver 12 for the most part
10 votes -
Calendar Appointment in HTML
Calendar Appointment in HTML - I would like to see the ability to add bullet points into calendar appointments so the agenda of the appointment can be easily read when emailed.
10 votes -
Add an Asset Management Module
Understanding what clients have purchased and their respective warranty, service, and option history is essential for account management. We current use the "customer service" module for this purpose, however, it would be best if "ASSET MANAGEMENT" was a discrete module.
Assets could have UDFs that are application specific. They could be created from the products that are included in an opportunity. Once an opportunity status changes to WON, the information could be transitioned to a COMPANY asset.
This would add a life-cycle component that is very valuable, differentiates from other CRM, and saves time, and provides extremely useful information.
16 votes -
Cascading company web address to all contacts of that company by default
Currently when you add a new contact to an existing company in Maximizer, the company address cascades through to the contact by default. However the web site address doesn't and you have to manually add it. In 99% of cases the contact's web site is the same as the company's unlike the address which is often different, so can the contact's web site automatically default to the company's please?
5 votes -
'Products/Services' at company level
We currently have a UDF for this, but want to automatically fill in a case with the companies product/service when a case is created for them. Out-of-the-box functionality for this would be an excellent improvement.
28 votes -
Add new Campaign option "Send once to duplicate email addresses"
Sometimes a subscriber list may have many people with the same email address (e.g. lots of "sales@company.com"). May we have a new Campaign option "Send once to duplicate email addresses" that ensures such email addresses receive one email only, and not one email for every matching subscriber. E.g. the campaign would merge only to the first such subscriber, "first" being alphabetically by full name.
29 votes -
Hotlist should allow Searching on all Fields
Hotlist should allow Searching on Fields - including but not limited to : Action Plan Library, Activity/Subject, Case Number, Case Subject, Opportunity Objective, Priority, Resources etc
41 votes -
Partner Portal: access to Customer Services cases
It would be nice to be able to access the CS cases from the client's record without going to the "CS module".
1 vote
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